At Ouzcar® we value your trust and are committed to providing the best travel experiences. We understand that sometimes, circumstances can change, and you may need to cancel or modify your travel plans. This Refund Policy outlines the terms and conditions for requesting refunds for our travel services. Please read it carefully.

Booking Cancellations

Tour Packages: The refund policy for tour packages may vary depending on the tour operator and the specific tour package booked. Ouzcar Travel Agency will provide information regarding the refund policy for your selected tour package at the time of booking.

Refund Requests

 To request a refund, please contact our customer support team at  or via email at (+33-23 567 89 France), [email protected] /  [email protected]. You will need to provide your booking reference number, and our team will guide you through the refund process.

Refunds are generally processed within next 7  business days from the date of your request, but the exact processing time may vary based on the service provider’s policies.

Please note that any applicable service fees or cancellation fees may be deducted from the refund amount, as per the terms and conditions set by airlines, hotels, and tour operators.

 Change and Modification Fees

If you wish to make changes or modifications to your booking, additional fees may apply. These fees will vary depending on the type of change and the service provider’s policies. Ouzcar® Travel Agency may also charge a service fee for processing changes.

 Force Majeure

Ouzcar® Travel Agency is not responsible for circumstances beyond our control, including but not limited to natural disasters, political unrest, and weather-related disruptions. In such cases, refunds and cancellations may be subject to the policies of the relevant service providers.

Special Promotions and Discounts

 If your booking is made under a special promotion or discount, please note that the refund policy may be subject to specific terms and conditions associated with that promotion. Ouzcar Travel Agency will provide you with the relevant details at the time of booking.

 Contact Us

For any questions, concerns, or refund requests, please contact our customer support team:

 Policy Updates

Ouzcar Travel Agency reserves the right to update and modify this refund policy at any time. Any changes will be reflected on our website, and it is your responsibility to review this policy periodically.

Thank you for choosing Ouzcar Travel Agency for your travel needs. We are dedicated to providing you with exceptional service and assisting you with your travel plans to the best of our abilities.